HigherCoach by HigherOps / Legal

HigherCoach terms of service

Last updated 2026-10-18

1. Who these terms are between

These terms are an agreement between HigherOps Inc. ("HigherOps", "we") and the organisation that creates or joins a HigherCoach workspace ("the customer", "you"). The person who accepts these terms confirms they can bind that organisation.

2. What HigherCoach does

HigherCoach analyses conversations your organisation has already recorded. It reads meeting transcripts from sources you connect (Fellow, Fireflies, or a transcript you paste), classifies each call, analyses it with prompts written by HigherOps, which your workspace admins can edit, and shows the results in your workspace: call analyses, company pages, upsell and churn signals, team talk statistics and weekly syntheses. If you connect HubSpot, HigherCoach reads your HubSpot companies and related records for context, and creates a deal in your HubSpot account only when a workspace admin asks it to.

3. Accounts, billing and AI usage

Workspaces are created and their plans are managed through HigherTools, the account and billing service HigherOps runs for its products.

A workspace runs its analysis in one of two ways:

  • With its own AI provider key (Anthropic, OpenAI or OpenRouter). The analysis runs on your provider account and you pay that provider directly, under your agreement with them. You are responsible for complying with that provider's terms.
  • With HigherOps platform AI. The analysis runs on HigherOps's own provider account, paid for with prepaid credit bought on HigherTools. Platform AI pauses when the credit runs out, and resumes when credit is added.

The usage figures HigherCoach shows are estimates for your budgeting and spend cap. Keys and connections you provide (AI providers, transcript sources and HubSpot) are stored encrypted and used only to provide the service to your workspace.

4. Acceptable use

You will not use HigherCoach to:

  • analyse a conversation that you had no right to record or to process;
  • break any law, or infringe anyone's rights;
  • try to reach another customer's workspace or data, probe or bypass the service's security, or overload it;
  • resell or provide the service to third parties outside your organisation without our written agreement.

We may suspend a workspace that breaks this section. We will tell you why before we suspend it where we reasonably can, and otherwise promptly afterwards, unless the law prevents it.

Recording and transcribing a conversation is your decision, made in the tools you record with. You are responsible for telling participants and obtaining any consent the law requires where they are, before a transcript reaches HigherCoach.

6. Who owns what

  • You own your transcripts, the analyses, syntheses and signals generated from them, and everything else your workspace stores. You give HigherOps the permission it needs to store and process them to provide the service to you, and nothing more.
  • HigherOps owns HigherCoach itself: the software, the design, and the prompts and methods it uses to analyse calls. Where your workspace edits a prompt, the edited version is part of your workspace data.
  • We do not use your data to train any model, and we do not sell it.

7. Availability and support

HigherCoach is provided without a service level agreement. We aim to keep it available and to tell you about planned downtime, but we do not promise uninterrupted service. Support is by email at info@higherops.io on business days, and we aim to reply within two business days.

8. Fees

Fees, the billing period and payment terms are as agreed with HigherOps in writing, or as shown for your plan on HigherTools. Platform AI credit is prepaid.

9. Ending the agreement

You may stop using HigherCoach and ask us to delete your workspace at any time. Cancelling your plan on HigherTools pauses the workspace; its data is kept until you ask us to delete it. We may end this agreement with 30 days' notice, or immediately if you materially break it.

When a workspace is deleted, it stops working at once and its data is permanently purged 30 days later. Until then it can be restored on request. Copies in our database backups expire within 7 days after the purge. The privacy policy has the full retention schedule.

10. Limitation of liability

Neither party is liable to the other for indirect or consequential loss, or for lost profits, revenue or data. Each party's total liability under these terms is limited to the fees you paid HigherOps in the 12 months before the claim, or USD 100 while you pay no fees. These limits do not apply where the law does not allow them to be limited.

The service analyses conversations with a language model. Its output can be wrong. You are responsible for decisions you make using it.

11. Changes to these terms

We will tell workspace admins by email at least 30 days before a material change takes effect. The date at the top shows the current version.

12. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Toronto, Ontario have exclusive jurisdiction over any dispute about them.

13. Contact

info@higherops.io