Subprocessors | HigherCoach

The companies that process personal data for HigherCoach, what for and what data. The privacy policy refers to this list.

Company	Purpose	Data	Location
HigherOps	Operates HigherCoach and HigherTools, its account and billing service	Everything in the service, for support and operations only	Canada
Supabase	Database and sign-in	Everything a workspace stores; account name and email	United States (AWS us-east-1)
Railway	Runs the application and background jobs	Everything in transit while it is processed. Nothing is stored there except application logs, kept for up to 90 days, which can include call titles, company names, email addresses and error messages	United States (us-west2)
Resend	Sends email (invitations, sign-in codes, weekly digests, scheduled reports and alerts)	Recipient email address, name, and the email's content, which can include call titles, counts, synthesis text and sign-in codes	United States (AWS us-east-1)
Sentry	Error reporting, from our servers and from your browser	Error reports, scrubbed first: values under names such as api key, token, secret or password removed, known key and token formats redacted, email addresses cut to their domain, text over 1000 characters replaced by its length, no cookies, IP addresses or local program variables	United States
OpenRouter	Classifies and analyses calls for workspaces that use HigherOps platform AI	Transcript text and prompts for each call analysed	Set by OpenRouter
Vercel	Hosts the public highercoach.io website	Standard request data from visitors to the website, such as IP address and browser details	United States, served through a global network
Google Fonts	Fonts for the public highercoach.io website, loaded by the visitor's browser	IP address and browser details of website visitors	Global

Workspaces that connect their own AI provider key (Anthropic, OpenAI or OpenRouter) send transcript text and prompts to that provider under the customer's own account, and the customer's agreement with that provider applies. A workspace that connected a ChatGPT subscription before that option was retired keeps running on it (how that works).

Also chosen and connected by the customer, under the customer's own accounts: the transcript sources (Fellow, Fireflies), HubSpot (through the HigherCoach HubSpot app or a key the customer creates), the sign-in provider (Google or Microsoft), and any AI assistant a user connects to HigherCoach.

We tell workspace admins by email at least 14 days before we add or replace a subprocessor. A customer who objects can end the agreement before the change takes effect.